At the Old Market Inn, we respect your privacy and are committed to handling your personal information responsibly.

​

This Privacy Policy explains what information we collect, how we use it and the circumstances in which it may be shared when you visit our website, make a booking or stay with us.

​

What information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and phone number

• Booking and accommodation details

• Information provided when you contact us by email or phone

• Payment and transaction information required to process your booking

• Information you provide voluntarily, such as special requests or preferences

• Website information such as IP address, browser type, device information and website usage data, including information collected through cookies and similar technologies

 

How we collect and use your information

We collect information when you:

• Make a booking directly through our website or by phone

• Make a booking through Airbnb, Booking.com or Expedia

• Contact us about a booking or enquiry

• Subscribe to our newsletter or other marketing communications

• Visit or interact with our website

We use your information to:

• Process and manage your booking

• Communicate with you before, during and after your stay

• Provide check-in, check-out and other information relating to your stay

• Process payments and maintain booking and financial records

• Respond to enquiries and provide customer service

• Improve our website and guest experience

• Send newsletters and other marketing communications where you have subscribed or where permitted by law

• Protect the security of our property, website and services and help prevent fraud or misuse

• Meet legal, accounting and other business requirements

 

Booking and service providers

We use trusted third-party providers to help us operate the Old Market Inn and provide our services.

These include:

• Hostaway, our property and channel management system, which stores and manages booking and guest information

• Stripe, which securely processes payments made through our direct booking channels

• Wix, which provides and hosts our website

• Mailchimp, which manages our newsletter and marketing communications

• Airbnb, Booking.com and Expedia, where bookings are made through those platforms

These providers may collect, store or process personal information on our behalf in accordance with their own privacy policies and applicable privacy requirements.

We do not sell or rent your personal information to third parties.

 

Overseas processing

Some of the service providers we use may store or process personal information outside Australia. This may include the United States and other countries where our service providers or their technology providers operate. Where personal information is processed overseas, we take reasonable steps to use reputable service providers and to ensure appropriate safeguards are in place.

 

Cookies and website analytics

Our website, provided by Wix, may use cookies and similar technologies to operate the website, remember preferences and understand how visitors use the site. This information may be used to improve website performance, functionality and the experience of our visitors.

 

Marketing communications

If you subscribe to our newsletter, we may use your name and email address to send you news, offers and information about the Old Market Inn. You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly. We will continue to send important service communications relating to an existing booking where necessary.

 

Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No method of transmitting or storing information online can be guaranteed to be completely secure, so we cannot guarantee absolute security of your information.

 

How long we keep information

We retain personal information for as long as reasonably necessary to provide our services, manage bookings, maintain appropriate business and financial records, meet legal obligations and resolve any disputes.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

 

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to or changing personal information.

 

Privacy enquiries and complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us:

Old Market Inn
51 William Street
Port Fairy, Victoria 3284
Australia

Email: hello@oldmarketinn.com.au
Phone: +61 493 673 116

We will consider your enquiry and aim to respond within a reasonable timeframe. If you are not satisfied with our response and the Australian Privacy Act applies to your circumstances, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or privacy practices. The latest version will always be published on this website.

​